Last updated: November 2026

Urentii ("Urentii", "we", "us", "our") respects your personal data. This policy explains what we collect, why, how long we keep it, and the rights you have under the Nigeria Data Protection Act (NDPA) 2023 and related regulations. If you are in the EU/UK, this policy also meets GDPR transparency requirements.

1. Data we collect

Account registration

• Name, email address, phone number, password (stored securely as a hash).
• Agents and businesses additionally provide identity verification information and documents (government-issued ID, selfie/liveness, business registration / CAC details for business accounts) through our KYC process.

Listings and transactions

• Property information you publish (title, price, photos, location details).
• Messages, consult requests and other communications you send through the site.
• Transaction details associated with premium services such as Proxy Inspection (reference, amount, status, payment method).

Proxy Inspections

• Your name, email and phone number, the property reference, the inspection fee you paid, and the payment reference are stored so we can fulfil and refund the service.
• We also record technical details such as your IP address and browser user agent to prevent abuse.

Technical data

• Cookies and similar technologies as described in our Cookie Policy, including essential session and CSRF cookies.
• Log data (pages visited, approximate location, device and browser type).

2. Why we use it (lawful bases)

• To provide the service you requested — creating your account, publishing your listing, matching you with an agent, completing a Proxy Inspection, processing payments and refunds (contract performance).
• To meet our legal obligations — tax records, fraud prevention, and responding to lawful requests from authorities (legal obligation).
• Legitimate interests — preventing abuse, keeping the marketplace safe, measuring and improving the site (vital interests/legitimate interests).
• Consent — where required, for non-essential cookies and optional notifications. You can withdraw consent at any time.

3. Payments

Payments are processed by Paystack. We pass your name, email and the transaction amount to Paystack to initialise and verify the payment; we do not store your card or bank details. Payment status is stored on your inspection record and transaction history. Refunds are paid back to the original payment method.

4. WhatsApp and other communications

If you tap our WhatsApp buttons (for example, to meet the inspector after a payment), the message is transmitted through Meta's WhatsApp service under its privacy policy. We receive and store the inspection reference and details of the conversation necessary to assign and confirm your inspector.

5. Who we share data with

• Service providers: hosting, payment processing (Paystack), email delivery, analytics (if enabled), KYC verification vendors. They may only use data to perform services for us.
• Other users: only the information you publish on your public profile and listings — for example your name, avatar, company, phone and email. You can control privacy settings for profile visibility.
• Legal disclosure: where required by law, regulator (including the Nigeria Data Protection Commission), or court order, or to protect our rights and safety.
• We do not sell your personal data.

6. Retention

• Account data is kept while your account is active.
• KYC documents are retained while an agent is active, and deleted/archived once verification is complete and retention windows (where required by anti-money-laundering rules) have passed.
• Inspection records are retained for 24 months or as required by our accountants and tax obligations, then deleted or anonymised.
• Technical logs are rotated and typically retained for 12 months.

7. Your rights

You have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate data.
• Request erasure ("right to be forgotten"), subject to legal and accounting obligations.
• Object to or restrict certain processing, and withdraw consent for optional processing (such as analytics cookies).
• Complain to the Nigeria Data Protection Commission if you believe your rights under the NDPA 2023 have been infringed.

To exercise any of these rights, email admin@urentii.com from the address associated with your account.

8. Security

We use encrypted transport (HTTPS), hashed passwords, role-based access control and audit logs. No system is perfectly secure, and we cannot guarantee absolute protection. Please tell us immediately if you suspect unauthorised access to your account.

9. International transfers

Some service providers (such as our email host) process data outside Nigeria. Where this happens we ensure appropriate safeguards are in place in line with the NDPA's transfer rules.

10. Children

Urentii is not directed at people under 18, and we do not knowingly collect personal data from children. If you believe a child has registered, contact us and we will delete the account.

11. Changes to this policy

We may update this policy. Material changes will be announced on the site or by email to registered users. The "Last updated" date above shows when it was last changed.

12. Contact

Urentii
No. 4 Shekiri Street Ajuwon, Ogun State, Nigeria
admin@urentii.com · 0813 605 2652